How do I check my remaining course balance?

You can check your balance by contacting the clinic via LINE @verzo or by asking at reception during your visit. The clinic also sends periodic balance updates and reminders for courses nearing expiration.

What is the difference between credit and course balance?

Credit balance is the monetary amount available for any treatment. Course balance refers to specific prepaid treatment sessions (e.g., 5 sessions of Pico Laser). Credits offer more flexibility while courses are locked to specific treatments at a discounted rate.

Can I switch treatments within my balance?

Credit balance can be used for any treatment. Course balances are typically tied to specific treatments but may be switched with clinic approval in some cases. Ask during consultation for current transfer policies.

Do my courses expire?

Yes, courses typically have validity periods of 6-12 months depending on the package. Some member tiers include extended validity. The clinic sends expiration reminders via LINE so you can plan accordingly.

Can I transfer courses to someone else?

Course transfers are subject to clinic policies. Some packages allow transfer to immediate family members. Contact the clinic via LINE for the current transfer policy.

What happens to unused bonus treatments?

Bonus treatments included with member packages have their own expiry dates, typically aligned with the package validity. These are use-it-or-lose-it benefits, so planning ahead is important.

How can I track my balance and upcoming appointments?

VERZO CLINIC tracks all balances digitally. You can inquire via LINE at any time. The clinic also sends appointment reminders and balance summaries regularly.

What if my course is about to expire and I cannot visit?

Contact the clinic as early as possible via LINE. In some cases, extensions may be granted at the clinic discretion. Early communication is key to avoiding lost courses.

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Patient Guide

Maximize Your Course Balance

A practical guide to understanding your clinic balance, avoiding expired courses, and getting full value from every baht you invest.

VERZO CLINIC April 2026 7 min read

Understanding Your Balance

Your clinic balance is composed of three parts: credit (monetary balance for any treatment), courses (prepaid sessions for specific treatments), and bonuses (complimentary treatments included with your member package).

Credit Balance

Flexible — use for any treatment at any time

Course Balance

Specific sessions at discounted rates

Bonus Treatments

Complimentary sessions — use before expiry

How to Check Your Balance

Message LINE @verzo — reply within business hours
Ask at reception during any visit
Automatic reminders sent for expiring courses

Expiry Policies

Standard course validity: 6-12 months from purchase date. Higher-tier members often receive 12-24 months. Credit balance validity follows your member package terms. The clinic proactively sends reminders before expiration so you have time to plan visits.

Switching Treatments Within Your Balance

Credit balance: fully flexible for any treatment. Course balance: contact the clinic to discuss switching options. Some courses may be transferable to comparable treatments. Bonus treatments are fixed to the specified service.

Tips for Getting Full Value

Schedule bonus treatments first — they expire independently

Set calendar reminders for course expiration dates

Use combination visits to maximize each trip to the clinic

Ask about seasonal add-ons that may be available to members

Communicate early if you cannot use a course before expiry

Tracking via LINE

LINE @verzo is your primary channel for balance inquiries, appointment scheduling, and receiving expiration reminders. Keep the VERZO CLINIC LINE account handy for all clinic communications.

Frequently Asked Questions

How do I check my balance?

Contact via LINE @verzo or ask at reception. The clinic sends periodic updates and expiration reminders.

Credit vs course balance?

Credit is monetary — use for any treatment. Courses are prepaid sessions for specific treatments at a discount.

Can I switch treatments?

Credit can be used for anything. Course switches may be possible with clinic approval. Ask during consultation.

Do courses expire?

Yes, typically 6-12 months. Higher-tier members get extended validity. Reminders sent via LINE.

Can I transfer courses?

Subject to clinic policies. Some packages allow transfer to family. Check via LINE for current policy.

What about unused bonuses?

Bonus treatments have their own expiry. Plan ahead to use them — they are use-it-or-lose-it.

How to track balance?

All tracked digitally. Inquire via LINE anytime. Regular appointment reminders and balance summaries provided.

What if I cannot visit before expiry?

Contact the clinic early via LINE. Extensions may be granted in some cases. Early communication is key.

Check Your Balance Now

Message us on LINE to check your current balance, upcoming expirations, and available bonus treatments.

Check Balance via LINE WhatsApp

VERZO CLINIC, Sukhumvit Road near BTS Ekkamai. Open daily 10:00-19:00.

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Medical Disclaimer

Results vary depending on individual skin and body conditions.

Please consult a physician before treatment.

Results are not guaranteed.